Earn more by turning conversations into spa bookings.
Meet Guests. Start conversations. Book Spa experiences. Get rewarded for performance.
- Guest engagement
- Proactive conversations
- Spa bookings
- Measurable performance
11
spas operated
5
European destinations
80+
talents in the team
65%
managers grown internally
THE ROLE
This is not a desk job.
You meet Guests around the resort, create genuine interest in the Spa and guide them toward the right experience.
Open conversations
- Approach Guests respectfully in the resort’s social spaces.
- Start natural conversations and listen for genuine interest.
- Represent Sanagua with a polished, professional attitude.
Create interest
- Explain the Spa experience and daily offer clearly.
- Adapt your message to the Guest, not a fixed sales pitch.
- Create curiosity without pressure.
- Keep the interaction warm even when the answer is no.
Guide the next step
- Understand the Guest’s needs and guide the right next step.
- Turn genuine interest into an accurate Spa booking.
- Combine hospitality with commercial awareness.
Improve conversion
- Record interactions, learn from refusals and improve conversion.
- Stay positive through repeated refusals.
- Use coaching and feedback to improve every day.
WHAT YOU CAN COUNT ON
What you can count on
Structured onboarding
Learn the Guest journey, Spa offer, booking process and your field role step by step.
Coaching from the field
Work with a mentor, practise in real situations and receive feedback you can use immediately.
Transparent performance
Understand what is expected, see your progress and know where to improve.
International premium environment
Work with an international team and Guests in premium hotel resorts.
WHO IS THIS FOR
This role is rewarding — and demanding
You’ll fit if you enjoy people, movement and measurable results.
- You enjoy approaching new people
- You stay positive after a no
- You like hospitality with a goal
- You follow a process, your way
- You want coaching and progress
- You prefer a quiet, reactive role
- You resist feedback or structured coaching
- Targets and performance tracking make you uncomfortable
- Repetition quickly reduces your energy
- You want a quiet role with limited Guest interaction
DISCOVER SANAGUA
An international team in premium hotel spas
Represent a Spa experience built around quality, personal attention and professional standards. You will work close to hotel Guests, the Spa team and hotel operations.
Ready to check your fit?
Tell us about your experience, languages and availability. CV optional.