Make every Spa visit
feel effortless.
Welcome Guests, coordinate the Spa journey and turn thoughtful service into bookings and loyalty.
- Guest welcome
- Reservations & schedules
- Spa operations
- Service & sales
11
spas operated
5
destination across europe
80+
talents in the team
65%
managers grown internally
THE ROLE
The calm centre of the Spa.
You welcome Guests, coordinate reservations and keep the Spa running smoothly — while spotting opportunities to recommend the right experience.
Welcome every Guest
- Greet Guests warmly and understand what they need.
- Explain the Spa journey clearly.
- Create a calm, professional first impression.
Coordinate the journey
- Manage bookings, changes and cancellations.
- Keep schedules accurate and treatment rooms flowing.
- Coordinate clearly with Guests and therapists.
- Follow up on requests without losing details.
Support Spa operations
- Handle payments and reception tasks accurately.
- Support opening, closing and daily Spa readiness.
- Keep information, stock and Guest requests organised.
Recommend with confidence
- Listen to needs and recommend relevant treatments or products.
- Explain options clearly without pressuring the Guest.
- Combine genuine service with commercial awareness.
WHAT YOU CAN COUNT ON
What you can count on
Structured onboarding
Learn the Guest journey, Spa offer, booking systems and daily routines step by step.
Clear processes
Know what is expected and use practical standards that keep the Spa organised.
Coaching & feedback
Build confidence through practical support and feedback you can use immediately.
Premium hotel environment
Work with international Guests and a professional Spa team in carefully selected resorts.
WHO IS THIS FOR
Service-minded. Organised. Commercially aware.
You’ll fit if you enjoy helping people, keeping details under control and contributing to results.
- You stay warm and professional when the pace increases.
- You enjoy organising schedules and keeping details under control.
- You communicate clearly with Guests and colleagues.
- You are comfortable recommending relevant services.
- You take ownership and follow through.
- You prefer minimal Guest contact.
- You dislike switching between service, administration and sales.
- You avoid recommending or selling services.
- Details and follow-up quickly frustrate you.
- You resist feedback or structured processes.
DISCOVER SANAGUA
An international team in premium hotel spas
Work at the centre of the Guest journey, close to the Spa team and hotel operations, with standards built around quality and personal attention.
Ready to see if the Spa Concierge role fits you?
Tell us about your experience, languages and availability. CV optional.