Keep every Guest journey calm — even when the Spa gets busy.
Welcome Guests. Coordinate bookings. Keep the Spa moving.
- Calm when priorities change
- Accurate with bookings and payments
- Clear with Guests and therapists
- Comfortable making recommendations
11
premium hotel Spas
5
European destinations
80+
team members
65%
managers promoted internally
Welcome. Coordinate. Recommend.
Be the calm point of contact that keeps Guests informed, schedules accurate and the team aligned.
Welcome every Guest
- Greet Guests warmly and understand what they need.
- Explain the Spa journey clearly.
- Create a calm, professional first impression.
Keep the schedule moving
- Manage bookings, changes and cancellations.
- Keep schedules accurate and treatment rooms flowing.
- Coordinate clearly with Guests and therapists.
- Follow up on requests without losing details.
Own the details
- Handle payments and reception tasks accurately.
- Support opening, closing and daily Spa readiness.
- Keep information, stock and Guest requests organised.
Recommend with confidence
- Listen to needs and recommend relevant treatments or products.
- Explain options clearly without pressuring the Guest.
- Combine genuine service with commercial awareness.
What you can count on
Learn the system
Learn the Guest journey, Spa offer, booking systems and daily routines step by step.
Clear processes
Know what is expected and use practical standards that keep the Spa organised.
Useful feedback
Build confidence through practical support and feedback you can use immediately.
Premium hotel environment
Work with international Guests and a professional Spa team in carefully selected resorts.
You’ll enjoy this role if…
You like people, detail and keeping calm when priorities shift.
- You stay warm and professional when the pace increases.
- You enjoy organising schedules and keeping details under control.
- You communicate clearly with Guests and colleagues.
- You are comfortable recommending relevant services.
- You take ownership and follow through.
- You prefer minimal Guest contact.
- You dislike switching between service, administration and sales.
- You avoid recommending or selling services.
- Details and follow-up quickly frustrate you.
- You resist feedback or structured processes.
Real people. Calm under pressure.
Join a team that values warm service, operational precision and helpful recommendations.
